Refund & Cancellation Policy

1. Contacting MidasCore

To request a cancellation, return or refund, contact admin@midascore.co.uk or telephone 0161 821 1991. Please provide your name, order or invoice number, the affected product or service, the reason for contacting us and photographs where relevant. Do not return an item until we have confirmed the return instructions and address.

2. Your statutory rights

Goods must be of satisfactory quality, fit for purpose and as described. Services must be carried out with reasonable care and skill. Digital content must meet the applicable legal standards. If an item or service is faulty, misdescribed or not supplied with reasonable care and skill, the remedies required by law remain available.

3. Cancelling ordinary goods bought at a distance

If you are a consumer and buy a non-personalised item online, by telephone or through another distance-selling method, you will normally have 14 days after receiving it to tell us that you wish to cancel. You then normally have a further 14 days to return it. You do not need to give a reason. The item may be handled only as reasonably necessary to inspect it. We may reduce a refund where handling has diminished its value.

4. Personalised and custom-made products

The statutory change-of-mind cancellation right normally does not apply to goods made to your specification or clearly personalised. This includes items printed, embroidered, engraved, cut, manufactured or otherwise produced using your approved artwork, wording, measurements, colour, branding or specification. Examples include customised clothing, signs, banners, print, packaging, labels, stickers and NFC products. Your rights remain unaffected if a personalised item is faulty, misdescribed or does not match the approved specification.

5. Cancelling before production begins

Contact us immediately if you need to cancel or change a custom order. If production has not begun and we have not committed non-refundable costs, we will normally cancel the order and refund payments received. We may retain or deduct the reasonable value of design work already completed and non-refundable materials, supplier charges or other costs already committed for your order, where the contract and the law allow this.

6. Services and design work

A consumer who agrees a service contract at a distance will normally have a 14-day cancellation period. If you expressly ask us to begin during that period and then cancel, you may have to pay for the service supplied up to cancellation. The cancellation right may end once the service has been fully performed, where you expressly requested early performance and acknowledged that the right would be lost on full completion. Business customers’ cancellation rights are governed by the accepted quotation and Customer Terms and Conditions.

7. Digital services, Midas Pass and subscriptions

Digital loyalty services, wallet passes, QR or NFC-linked services, content, setup and subscriptions may involve immediate setup and third-party platform costs. Consumer cancellation rights depend on whether the order is a service, digital content or a subscription and on any express request for early supply. We will explain the applicable cancellation arrangements before supply where required. Cancelling a recurring service stops future renewal in accordance with the agreed notice period; it does not automatically refund work already supplied or third-party charges already incurred. This section does not remove statutory rights where a digital service or digital content is faulty.

8. Faulty, damaged or incorrect goods

Tell us promptly if goods arrive damaged, are incorrect, do not match the approved specification or appear faulty. Include photographs of the goods and packaging and keep all packaging available for inspection. We will investigate and, where legally required or otherwise appropriate, offer repair, replacement, re-performance, a price reduction or refund. Damage caused after delivery, misuse, unauthorised alteration, normal wear or failure to follow care instructions is not treated as an original fault.

9. Returning goods

Where a return is agreed, goods must be securely packaged and sent using the instructions we provide. For a valid consumer change-of-mind return, the customer normally pays the direct return cost unless we agreed otherwise or failed to provide required information. If goods are faulty or incorrect, MidasCore will meet reasonable return costs where required by law. We may request proof of purchase.

10. Refund timing and method

Approved refunds will be made to the original payment method unless another lawful method is agreed. For a valid consumer cancellation of goods, we will make the refund within the legally required period, normally no later than 14 days after we receive the returned goods or evidence that they were sent back. Standard outbound delivery charges are refunded where required; any extra cost of premium delivery is not normally refundable. Refund processing times after issue depend on the bank or payment provider.

11. Deposits and part payments

A deposit secures design time, materials, production capacity or third-party services. Whether it is refundable depends on the stage reached and the costs committed. We will not retain more than the contract and the law permit. If MidasCore cancels because we cannot supply the agreed product or service, we will refund the affected payment unless an alternative is agreed.

12. Business customers

The statutory consumer cooling-off rules do not apply to purchases made wholly or mainly for business purposes. Business cancellations, returns and refunds are governed by the quotation, order confirmation, Customer Terms and Conditions and any written agreement with MidasCore.

13. How to cancel

A clear statement sent to admin@midascore.co.uk is sufficient. You may use the model form below, but you do not have to use it.

Model cancellation form
To: MidasCore, 17 Raymond Road, Manchester, M23 0FD — admin@midascore.co.uk
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods or supply of the following service:
Order or invoice number:
Ordered on / received on:
Customer name:
Customer address:
Customer signature (only if submitted on paper):
Date:

Last updated: 18 September 2026.